RALEIGH (April 8, 2010) — A newly released national survey indicates that many older Americans get confusing and contradictory information from their medical providers. These findings illustrate the importance of building a well-coordinated system as heath reform is implemented.
That is why the North Carolina Justice Center’s Health Access Coalition is teaming up with state and national partners to help launch a new consumer campaign – the Campaign for Better Care  – to ensure that health reform saves money and improves quality.
The poll of patients 50 or older found that:
• Nearly all respondents (95 percent) said it’s important to improve the quality of the nation’s health care services.
• 37 percent of respondents said the quality of health care services in the United States have worsened over the past five years compared to 18 percent who say quality has improved. (African Americans, women between the ages of 50 and 64, and Latinos were the most likely to say quality has worsened.)
• Also, 20 percent of survey participants said they have received conflicting information from different doctors in the past two years.
• And a majority (60 percent) of respondents said they have left a hospital or doctor’s office confused about what they were supposed to do when they got home.
See full release here .