Still more wackiness at DHHS

Aldona WosThere’s new word today that state DHHS Secretary Aldona Wos and her staff continue to display a laser-like focus on one of the key challenges facing her multi-billion dollar state agency: business letter formatting.

In an apparent follow-up to April’s three-page directive that spelled out how DHHS employees should sign their names on emails and threatened discipline for those failing to comply, one of Wos’ employees in the Division of Medical Assistance distributed a detailed memo yesterday on the proper way to format business letters. It specified that letters should feature the following:

“*Times New Roman 11 point font
*Date centered on the second line of the letterhead
*Address, greeting and paragraphs should be justified left, block style
*In the address please use appropriate titles when applicable
*After the greeting please use a colon
*No subject line, the introductory paragraph should state your reason for the letter and the referral source
*Keep in mind to whom you are addressing and the letter is written in a comprehensive manner
*No abbreviations
*Please make sure in the closing paragraph there is a contact name and direct phone number provided
*The closing and signature line should be centered”

This is clearly big news and could be the source of new and enormous controversy in the NCDHHS — sorry, I mean the North Carolina Department of Health and Human Services. Here’s why: the April directive specified that employees were to use Arial font. The new letter calls for the use of Times New Roman

Could this signify a major policy shift within the Department? Is Secretary Wos sending a message to her employees that she’s decided to slow the pace of reform by returning to the use of a more traditional font? Or is this new directive coming from the Governor’s mansion? The Speaker’s office? Art Pope?

Here’s another juicy possibility: What if the new directive is the work of a division gone rogue? What if DMA — sorry, I mean the Division of Medical Assistance — has done this without approval from Wos or her top aides Ricky Diaz and Matthew McKillip?! If the latter is the case, this could be a prelude to a major bloodletting at the Department. 

Or maybe just a new spate of pay raises. State records show that the author of the new memo is paid less than half of what Diaz and McKillip make (i.e., about what a public school teacher with 15 years’ experience pulls in). Maybe the author figures that memos like this are the way to make a name for oneself and to climb the ladder of success in the Wos administration.   

Whichever the case, it’s good to know that these folks are really continuing to keep their focus on what matters most to the citizens they serve.


  1. Jimmy Rumple

    August 28, 2013 at 10:34 am

    “Climb the latter of success”? Really?

  2. LayintheSmakDown

    August 28, 2013 at 11:17 am

    too bad they have to take these steps, guess the government schools did not teach how to write a business letter. It is unfortunate that so many were so poorly educated by the government schools that so many entities…businesses, colleges etc. have to take these remedial steps to get people up to speed.

  3. Nobody You Know

    August 28, 2013 at 11:32 am

    Who centers the closing and signature line on a business letter?
    (Maybe that’s how they liked it in the Republic of Estonia??)

  4. ML

    August 28, 2013 at 12:08 pm

    Maybe if they all had economics degrees they’d understand how to write a business letter…

  5. RJ

    August 28, 2013 at 1:14 pm

    These people have lost their minds…………… who the heck cares… if folks don’t know how to send a business email or any letter.. why are they working anywhere that requires basic business communication sense?

    Sorry, this is just stupid………………

  6. Cheryl

    August 28, 2013 at 1:34 pm

    Well they do have to teach all the very young new staffers( “campaign interns”) how to do things. Bet our teachers already know how to write a buisness letter, to bad they don’t have a place in this admin.

  7. Alan

    August 28, 2013 at 3:52 pm

    LSD/Doogie continues the crazy talk about “government schools”. So, I guess all those government colleges/universities have to fix where the “government schools” failed? I guess if we simply eradicated all forms of public education, the private sector would step in and provide a world class education for all? Yeah…. its tin foil hat time again.

  8. david esmay

    August 28, 2013 at 3:54 pm

    Wos has displayed something laser like, and it does rhyme with focus.

  9. Disobedient Subject

    August 28, 2013 at 6:17 pm

    Uniformity of presentation is important in a sovereignty, but so is a strict dress code. I would expect the agency head to wear clothing more appropriate to her command position instead of dressing like she sells Tupperware in the mid-west. Her official photo creeps me out.

  10. Jack

    August 28, 2013 at 6:23 pm

    Have you ever been to a meeting and the acronyms are flying around and you get the idea your not plugged in to the flow of information?

    Have you ever been given the responsibility to bring an office staff together so that a work product, letter, report, and so on, leaves the office looking as if competent minds created it?

    If you’ve every worked with staff as a boss or supervisor you know that no detail is to small to leave unaddressed. She’s doing her job.

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