Commentary

We are citizens, Governor, not customers

In case you missed it, columnist Susan Ladd of the Greensboro News & Record hit a home run this week with an outstanding essay entitled “We are citizens of North Carolina, not customers.” Here’s Ladd:

“I’m not a customer.

I thought it was an odd choice of words when Gov. Pat McCrory first said on the campaign trail three years ago that he intended to treat the citizens of North Carolina like ‘customers.’

McCrory has used that metaphor frequently during his term, most recently lauding the state’s customer service improvements at the N.C. Division of Motor Vehicles.

You can use the customer metaphor for residents and taxpayers, but it is a shallow and ultimately unsatisfactory interpretation of the relationship between people and the government of the state in which they live.

A customer is someone who receives a good or service in exchange for monetary compensation.

It’s clear now what the governor meant when he talked about customers. If you carry the metaphor to its logical conclusion, you can see he has done exactly as he promised.

Your best customers get the best service and the best deals. In politics, those are the customers who can make generous campaign donations, such as oil and gas companies that want to reap the state’s natural resources through fracking and offshore oil drilling. The residents of beach communities and counties targeted for fracking — who only pay taxes, after all — got the bum’s rush.

People without food, the people without jobs, the people without insurance were left to struggle on their own. Because businesses get to choose their customers, I guess that’s the equivalent of ‘No shirt, no shoes, no service.’”

As Ladd goes on to explain, she is:

  • “a resident of Greensboro, and as such I should be able to have a voice in how my leaders are elected.”
  • “a citizen who has the rights and protections that belong to all Americans.”
  • “a constituent, a part of the whole that makes up North Carolina’s voting population.’
  • “a stakeholder in the natural resources of the state, part owner of the water, land and air, who deserves more of a say about how those precious resources are used than the companies who want to exploit them without regard to damaging the environment.”

And finally, here’s her excellent conclusion:

“McCrory made a big splash last week about streamlining and improving customer service at the DMV. That’s great, but making it easier to renew my driver’s license is a poor trade-off for selling the rest of the state to the highest bidder.”

Read the entire piece by clicking here.

2 Comments


  1. Ted Harrison

    October 23, 2015 at 11:30 am

    Thank goodness someone wrote about this. Just like politics ain’t bean bag, government ain’t Walmart.

  2. Jim Wiseman

    October 24, 2015 at 10:11 pm

    I don’t mind being a customer. What I don’t like is being treated like a client. And I will not be treated as a subject.

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